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| Script Title : | | Escon SupportPortal |
| Version : | | |
| Author : | | Escon Information Consulting |
| Platform : | | linux, windows |
| Home URL : | | http://www.myescon.com/software/itsm/iti... |
| Download URL : | | |
| Demo URL : | | |
| Category : | | PHP - Customer Support |
| Price : | | $1,000.00 |
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| Description : |
| Escon SupportPortal offers web-based cusupport solution with Requests management, Knowledge base, Product Catalog, and Support Forum and in one low-cost collaborative package intended to use in B2B or B2C. Escon SupportPortal enables organizations to manage their services through a fully integrated solution. SupportPortal is easily tailored to meet your needs, whether as an internal help desk or an external customer support desk:
- Track and manage support issues effectively to ensure customer satisfaction
- Comprehensive Knowledge Base and procedures
- Allow end users to share experience through Support Forum
- Reduce support load with Self-service desk
- Make new Products downloads and documentation always available to right person at right time
- Manage SLA and get reports on support load and performance. |
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